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onliner.academy
Course: Conflict Resolution and Negotiation
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Description
The Conflict Resolution and Negotiation course is a comprehensive five‑module program that equips learners with the skills to manage disputes constructively and negotiate win‑win outcomes. In Module 1, you’ll explore the nature of conflict—its root causes, common types, and underlying dynamics—to better understand what drives disagreements. Module 2 focuses on communication techniques: you’ll master active listening, non‑defensive expression, and empathetic dialogue to de‑escalate tension and foster mutual understanding. In Module 3, you’ll learn proven conflict resolution strategies and negotiation tactics—from interest‑based bargaining and compromise to collaborative problem‑solving. Module 4 introduces mediation and third‑party intervention methods, teaching you how to facilitate productive conversations when direct dialogue stalls. Finally, Module 5 addresses organizational and intercultural conflicts, helping you navigate workplace disputes and cross‑cultural misunderstandings with sensitivity and effectiveness. By the end, you’ll have a robust toolkit to turn conflict into opportunity, resolve disagreements fairly, and build stronger, more cooperative relationships in both professional and personal settings.
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PURCHASE
How do I get my first course?
- 1 Add a digital item to your cart
- 2Pay for the item
- 3 Enter your email at checkout
- 4 Receive access to the purchased item in an email
FAQ
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In the "Courses" section choose the course you need, then go to its page and click the "Buy" button. We accept Visa and Mastercard cards. All your data is safe, we provide a secure connection to the payment gateway.
This option is not available at the moment. You only pay once to get access to the selected course. There is no time limit on access to a course you paid for.
If you have signed up to the onliner.academy platform: log
in to your account and make a payment for the course.
After the payment it will be displayed in the "My Courses"
section. Usually the course contains videos, presentations
and homework.
If you have not signed up: after payment, check your email
inbox. you will receive an email with the access. You will
just need to log in from the email and start obtaining new
knowledge. If needed, you can also get in touch with our
support team by email support@onliner.academy
Please contact our support team at support@onliner.academy and we will help you with any issue you may have.
It all depends on the school you buy the course from. There are plenty of schools on our platform and their terms and conditions may differ. Therefore, it is better to clarify this question before starting the course.
The service support team solves any technical issues. Mentors and reviewers help participants during the learning process on the platform: they work on mistakes, explain and add to the course materials
Sure! To do this, you need to email the support team at support@onliner.academy, then we will send you a business proposal and help you to post your course on onliner.academy.